Privacy Policy
Turnberry View is committed to protecting your privacy and upholding the highest standards of data protection in accordance with applicable laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy describes the types of personal data we collect through our website (turnberryview.com), how we use and share that data, and your rights in relation to our processing activities.
1. Introduction
At Turnberry View, safeguarding your privacy is a priority. We are committed to managing your personal data in a transparent, secure, and lawful manner, and ensuring our practices adhere to relevant privacy regulations. Whether you are browsing our website or engaging with our services, we handle your information with the utmost care and respect.
2. Scope and Data Controller
This Privacy Policy applies to all visitors, users, and others who access or use the website turnberryview.com (hereinafter, the “Website”). For purposes of the GDPR and other applicable laws, Turnberry View is the data controller of your personal data collected through this Website. If you have any questions about this policy or our data processing practices, please contact us at [email protected].
3. Categories of Personal Data We Collect
We may process the following categories of personal data, depending on your interaction with our Website and services:
a) Usage Data
Includes information about how you use our Website, such as IP address, browser type, browsing behavior, geographic location, referring URLs, and session activity. This data helps us understand Website performance and enhance user experience.
b) Account Data
Collected when you register for an account or place an order. Includes your full name, billing and shipping addresses, email address, and phone number.
c) Profile Data
Includes your preferences, purchasing history, and behavioral information derived from interactions with our Website and services.
d) Communication Data
Covers correspondence you send to us, including support messages, inquiries, service feedback, and the exchange of information through customer service channels.
e) Technical Data
Encompasses device identifiers, operating system types, browser settings, screen resolution, and other technical details sent by your device when accessing our Website.
f) Transaction Data
Includes details about purchases and payments you have made, shipping and fulfillment information, and transaction identifiers for customer service or fraud protection.
g) Preference Data
Involves your marketing and communication preferences, such as consent to receive promotional emails, preferred product categories, and opt-out selections.
4. Legal Bases for Processing Personal Data
We collect and process your personal data only when there is a lawful basis to do so. These include:
a) Consent – Where you have provided clear affirmative consent for us to process your personal data for a specific purpose, such as newsletter subscriptions or personalized marketing.
b) Contractual Necessity – Where processing is essential to perform a contract with you or to take steps at your request before entering into a contract.
c) Legal Obligation – Where processing is required to comply with legal obligations, including tax, accounting, and regulatory requirements.
d) Legitimate Interests – Where processing is necessary for our legitimate business interests, such as improving our Website functionality, securing our services, preventing fraud, and enhancing user experience — provided that such interests are not overridden by your data protection rights.
5. Your Data Protection Rights
You have the following rights with respect to the personal data we hold about you, subject to applicable laws:
– Right of Access – You have the right to request access to the personal data we process about you.
– Right to Rectification – You may request correction of any incomplete or inaccurate data we hold about you.
– Right to Erasure – You can request the deletion of your personal data where there is no legal ground for its continued processing.
– Right to Restrict Processing – You may request the suspension of the processing of your data in certain circumstances.
– Right to Data Portability – Where applicable, you may obtain a copy of your data in a structured, machine-readable format for transfer to a third party.
– Right to Object – You may object to our processing of personal data based on legitimate interests or for direct marketing purposes.
To exercise any of these rights, please contact us at [email protected]. We may require identity verification to process your request.
6. Security Measures
We apply a comprehensive set of technical and organizational measures to protect your personal data. These include, but are not limited to:
– End-to-end data encryption during transmission and at rest
– Layered access controls and role-based authentication
– Regular data backups with secure storage
– Security awareness training for all employees
– Continuous monitoring for unauthorized access or breaches
7. International Transfers
If personal data is transferred outside of the European Economic Area (EEA), we ensure adequate levels of protection through the use of:
– European Commission Standard Contractual Clauses (SCCs)
– Data transfer agreements ensuring third-party compliance
– Legal assessments confirming local data protection adequacy
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, regulatory, tax, and accounting requirements. Specific retention periods include:
– Account Data: Retained for active user duration + 5 years
– Transaction Data: Retained for 7 years for compliance purposes
– Communication Data: Retained for 2 years following closure of inquiry
– Preference and Marketing Data: Retained until withdrawal of consent or inactivity for 24 months
– Cookie Data: Subject to expiry as defined in our Cookie Policy
9. Cookie Policy
We use cookies and similar technologies on turnberryview.com for the following purposes:
– Essential Cookies: Necessary for the infrastructure and core functionality of the Website (e.g., user login, cart management)
– Functional Cookies: Enable enhanced features such as remembered preferences
– Analytics Cookies: Allow us to understand user interaction and improve performance (e.g., Google Analytics)
– Performance Cookies: Monitor system performance and detect operational issues
We honor “Do Not Track” browser settings and strive to minimize non-essential cookie use unless you provide express consent.
10. Cookie Management and Compliance
Upon visiting turnberryview.com, you are presented with a cookie banner to manage your preferences in alignment with GDPR and CCPA guidelines. You have full control over accepting or rejecting non-essential cookies. Tools to modify your selections are available via the “Cookie Settings” or “Privacy Preferences” links provided on the Website. CCPA rights to opt out of “sale” or “sharing” of data are honored through appropriate mechanisms.
11. Children’s Privacy
Our services are not directed to, nor do we knowingly collect data from, children under the age of 13. If we become aware that a child has provided us with personal data without verifiable parental consent, we will immediately delete such data. If you believe we may have collected information from a child, please contact us at [email protected].
12. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in legal obligations, business practices, or new features of our Website. We encourage you to review this policy periodically to remain informed. Where legally required, we will notify you of material changes and, where necessary, seek renewed consent.
13. Contact Us
For any inquiries related to this Privacy Policy or to exercise your data rights, please reach out via:
Email: [email protected]
We are committed to full compliance with the GDPR, CCPA, and other applicable data protection laws and standards. Should you have any concerns about how your personal data is handled at turnberryview.com, we welcome the opportunity to address them promptly and transparently.